Monthly hosting, monitoring, dependency patching and bundled developer hours. Three tiers, from £99/month. British business hours. Direct Debit. No tie-in.
Three monthly tiers — Monitor, Maintain, and Grow. Prices in pounds. We are not VAT registered, so no VAT is added.
Eyes on the site, hands off the keyboard
£99
Steady-state care for a site that stays current
£249
Active improvement with priority response
£499
Targets are British business hours: Mon–Fri 09:00–18:00 UK, excluding UK bank holidays.
| Metric | Monitor | Maintain | Grow |
|---|---|---|---|
| Response | Next business day | Within 1 business day | Same business day during business hours |
| P1 resolution target | Best effort during business hours | Within 2 business days | Same business day during business hours |
| Bundled hours per month | None | 2 hours (use it or lose it) | 5 hours (use it or lose it) |
| How to reach us | Tickets and email | Tickets and email | Tickets and email |
Clear words mean clear expectations. Here is exactly what the labels mean.
You can still join the Care Plan. We run a one-off review first (£250, or three hours from a Maintain or Grow bundle) where we document the stack, dependencies, access, and risks. That gives the ongoing plan a known starting state and avoids surprises in month two.
Inheriting an unfinished project? Email us and we will look at it.
Reviews typically take 3–5 working days. The SLA clock starts the day the review signs off.
From signup to first health report in a single calendar month.
You pick a tier, complete the signup form, and we send a Direct Debit mandate. First month is prorated from the start date.
We collect hosting, DNS and repo access. For sites we did not build, we run a one-off review before the SLA begins.
Monitoring goes live, monthly hours start counting, and your first health report lands at the end of month one.
How to reach us and when to expect a reply.
Raise and follow tickets from your account; the primary channel for all tiers.
Support is by email for now. We reply within 24 hours on working days, and tier targets apply to tickets.
No out-of-hours cover: anything raised out of hours is picked up on the next business day.
No — bundled hours are use it or lose it within the calendar month. That keeps the price flat and the workload predictable. If you know you need more, we will quote an ad-hoc engagement instead.
You can still join — we just need a one-off review first: £250, or three hours of your Maintain or Grow bundle, where we document the stack, risks and access before signing the SLA. That way the Care Plan starts from a known state, not a guess.
No — we work Monday to Friday, 09:00 to 18:00 UK, excluding UK bank holidays. Anything raised out of hours is picked up on the next business day.
Monthly Direct Debit, in advance. You can cancel any time with 30 days notice. We do not run mid-contract price rises — any change is communicated at renewal.
Yes — at the start of any calendar month. Upgrades take effect immediately; downgrades take effect the following month. Tell us a week before the switch so we can ready the new tier.
New feature builds and redesigns are quoted separately. The Care Plan covers steady-state care: monitoring, patching, content updates within your bundled hours, and clear escalation when something goes wrong.
Pick a tier, sign up, and we’ll have monitoring live within the week.
