Email Support
Send us a detailed message and we'll get back to you within 24 hours on working days. Support is by email for now.
Support
How can we help?
Email-first support with a reply within 24 hours on working days. Direct access to the person who built it, on every project. No chatbots, no hold music.
Documentation
Guides, API references, and implementation notes. Self-service — available anytime.
Care Plan tickets
Care Plan clients raise and follow tickets from their account, with a response target per tier.
Support tiers
Ongoing support
Every project includes 30 days of bug fixes after launch. After that, the Care Plan looks after it.
Monitor
Eyes on the site, hands off the keyboard
£99/month
- Response: Next business day
- Uptime monitoring + monthly health report
- SSL + domain renewal reminders
- Dependency vulnerability alerts
- Backup verification
Maintain
RecommendedSteady-state care for a site that stays current
£249/month
- Response: Within 1 business day
- 2 hours/month of dev or content work
- Quarterly performance review
- Dependency + security patching
- Bundled hours can pay for the review of a site we did not build
Grow
Active improvement with priority response
£499/month
- Response: Same business day during business hours
- 5 hours/month of dev or content work
- Quarterly roadmap call
- Priority queue for changes
Before you ask
Frequently asked questions
How quickly do you respond to support requests?
We reply to support email within 24 hours on working days. Care Plan clients raise tickets, and each tier has its own response target during business hours (Mon–Fri 09:00–18:00 UK, excluding bank holidays). Support is by email for now. We don't offer live chat.
What's included in post-launch support?
Every project includes 30 days of free bug fixes after launch. After that, a Care Plan covers monitoring, patching and bundled hours, new features are quoted separately, or you can take the codebase in-house — the docs are written for that.
Can I get emergency support outside business hours?
No. We work Monday to Friday, 09:00 to 18:00 UK, excluding bank holidays, and anything raised out of hours is picked up on the next business day. The Grow tier of the Care Plan gets a same-day response during business hours.
Do you provide training for our team?
Yes — every project includes a handover session. For larger teams, we offer paid training workshops covering the codebase, deployment process, and day-to-day maintenance tasks.
How do I report a bug or security issue?
Email hello@bytebridges.co.uk with the subject line "[BUG]" or "[SECURITY]". Include steps to reproduce, expected behaviour, and what actually happened. Security issues are treated as highest priority regardless of your support tier.
Need help?
Email us and we'll get back to you within 24 hours on working days. No forms, just a reply.